Purchase rules
pepperbrandstudio.lt rules for buying and selling goods
Payments can be made using the electronic banking services of Swedbank, Seb, Luminor, Citadele, Šiauliai and other banks. Payments are available in euros. Payments are processed using the opay.lt payment platform or by bank transfer directly to the company's account.
On this website, you can also quickly and conveniently pay with Visa and Mastercard payment cards and take advantage of the fastest payment with Apple Pay.
1. General provisions.
1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) are a binding legal document for the Buyer and "MB Nenuoga elegantiga į.k 305383908, address: Vytauto g. 55, Dievogala, 53419 Kaunas district, tel. no.: +37060662686" (hereinafter referred to as the Seller), which establishes the rights and obligations of the Parties, the conditions and procedure for concluding a Purchase and Sale Agreement, delivery and return, as well as other matters related to the purchase and sale of goods in the online store.
www.peppperbrandstudio.lt related provisions.
These Rules have been prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection of the Republic of Lithuania, the E-Commerce Directive and subordinate legislation.
1.2. The Buyer agrees to these Rules by registering on the website of the online store www.peppperbrandstudio.lt .
1.3. The following persons have the right to register and purchase goods in the online store www.pepperbrandstudio.lt exclusively:
1.3.1. Capable natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;
1.3.2. minors between the ages of 14 and 18 with the consent of their parents or guardians, except in cases where they independently dispose of their income;
1.3.3. legal entities.
1.4. By agreeing to the Rules, the Buyer confirms that, based on clause 1.3 of these Rules, he has the right to register and purchase goods in the online store www.pepperbrandstudio.lt .
1.5. The "Frequently Asked Questions" section (hereinafter referred to as the FAQ) on the www.pepperbrandstudio.lt website provides detailed information related to ordering, delivery, returns, etc. Considering the information provided above, we recommend that you familiarize yourself with the FAQ before starting to use www.pepperbrandstudio.lt .
2. Conclusion of a purchase and sale agreement.
2.1. The Agreement between the Buyer and the Seller is deemed to be concluded when the Buyer, having selected the product(s) to be purchased and created a shopping cart (hereinafter referred to as the Shopping Cart), clicks on the link "Complete order".
2.2. Upon conclusion of the Purchase and Sale Agreement, the assortment of goods, their quantity, price, delivery time and other conditions specified by the Buyer at the time of placing the order are binding on the Buyer and the Seller, and may be changed only in accordance with the procedure established in these Rules.
2.3. Purchase and sale agreements are registered and stored in the www.pepperbrandstudio.lt database.
3. Buyer's rights
3.1. The Buyer has the right to purchase goods in the online store www.pepperbrandstudio.lt in accordance with these Rules.
3.2. The Buyer has the right to withdraw from the Purchase and Sale Agreement concluded with the online store www.pepperbranstudio.lt by notifying the Seller in writing (by e-mail, indicating the desired return of the product and its order number) no later than 14 (thirty) days from the date of delivery of the quality product. Having purchased a poor-quality product, the Buyer has the rights provided for in Lithuanian legislation.
3.3. The Buyer's right discussed in clause 3.2 is implemented in accordance with paragraph 1 of Article 6.22810 of the Civil Code.
3.4. The Buyer may exercise the Buyer's right discussed in clause 3.2 only if the goods have not been damaged or their appearance has not substantially changed, and if they have not been used.
3.5. Having purchased a defective product, the Buyer has the rights provided for in the legal acts of the Republic of Lithuania.
3.6. Cancellation or adjustment of the ordered and formed Shopping Cart is possible only during the sale of goods. After the end of the sale of goods, cancellation or adjustment is not possible.
4. Seller's rights.
4.1. If the Buyer tries in any way to harm the operation of the online store, data security or violates other obligations of the Buyer mentioned in clause 6, then the Seller has the right to cancel the Buyer's registration or otherwise restrict the ability to use the online store www.pepperbrandstudio.lt .
4.2. When the buyer chooses to pay for the goods in cash upon receipt of the goods or by prepayment and it is not possible to contact the Buyer within the specified period according to the selected delivery method, then the order is canceled and returned back to www.pepperbrandstudio.lt .
5. Buyer's obligations
5.1. The Buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules.
5.2. If the Buyer, upon delivery of the goods, refuses to accept the goods without good reason, upon the Seller's request, the Buyer must cover the costs of returning the goods.
5.3. The Buyer undertakes to keep his login data for the online store www.pepperbrandstudio.lt safe and not to transfer it to third parties . If the Buyer loses his login data, he must immediately inform the customer service department of www.pepperbrandstudio.lt .
5.4. The Seller is not liable for the actions of third parties using the Buyer's login data until the moment of notification and the opportunity for the online store administrator to change the Buyer's login data. In such a case, www.pepperbrandstudio.lt has the right to assume that the actions in the online store were performed by the Buyer.
5.5. Buyers of the online store www.pepperbrandstudio.lt must comply with these Rules and conditions, clearly indicated in the information sections of the online store, and not violate the legal acts of the Republic of Lithuania.
5.6 The buyer must notify the seller of any non-compliance with the quality requirements of the goods no later than three months from the date of discovery of the non-compliance.
6. Seller's obligations
6.1. The Seller undertakes to provide access to the services of the online store, the operating conditions of which are determined by these Rules and other conditions published in the online store www.pepperbrandstudio.lt .
6.2. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, based on the conditions established by these Rules.
6.3. The Seller undertakes to respect the Buyer's right to privacy regarding personal information belonging to him.
6.4. When, due to unforeseen circumstances, the Seller cannot deliver the goods purchased in the online store www.pepperbrandstudio.lt , the Seller has the right to terminate the Purchase and Sale Agreement by informing the Buyer in advance. The Seller may offer a similar product. If the Buyer refuses, the Seller undertakes to refund the money paid as soon as possible, but no later than within 5 working days.
6.5. If the Buyer exercises the right provided for in clause 4.2 of the Rules and if the condition provided for in clause 4.4 of the Rules is met, the Seller undertakes to refund the money paid to the Buyer within 7 (seven) days from the date on which he received the Buyer's notice of withdrawal from the contract together with the returned goods.
6.6. The Seller may not refund the amount paid by the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
7. Product prices
7.1. The prices of goods in the online store and in the formed order www.pepperbrandstudio.lt are indicated in the currency circulating in the country. VAT is included in the price, after confirming the order, the delivery fee is added to the total amount of goods, except in cases where the Seller offers free delivery for a limited time.
7.2. The retail (reduced) prices provided in the sale are provided by the suppliers or official distributors of the goods being sold. The reduced prices of the goods are the manufacturer's recommended retail selling prices, which are sold at the sellers' direct points of sale, sales showrooms and stores .
7.3. Previous price is the lowest price charged by the Seller within the last 30 days.
8. Procedure and terms of payment for goods
8.1. The Buyer shall pay for the purchased goods in one of the following ways:
8.1.1. Electronic banking: directly - Swedbank, SEB; Luminor Bank, Medicinos Bank, Citadele Bank, Šiaulių Bankas, Paysera, Paypal and other popular payment methods.
8.1.2. If you choose a credit/debit card as a payment method, you will be able to make a direct transfer if the order amount does not exceed EUR 2,172.15 (the amount may vary due to fluctuating exchange rates).
8.1.3. In cash or by bank card upon delivery of the order. Cash payment upon collection of the order is possible when the order amount is up to 1000 EUR.
8.2. When paying via electronic banking, the buyer undertakes to pay for the goods immediately. Only after payment will the goods be shipped. If the order is not paid for within 1 hour, the order is removed from the system. If the sale of goods ends before the deadline (1 hour), orders are removed after the sale of goods ends.
8.3. If the buyer chooses delivery via parcel machines or couriers - payment for the order is only possible in advance via e-banking or bank transfer.
9. Delivery of goods
9.1. When purchasing goods in the online store www.pepperbrandstudio.lt , the buyer chooses the method of delivery of goods: delivery service.
9.2. Goods delivery service:
9.2.1. The Buyer, having chosen the delivery service, undertakes to provide the exact delivery address of the goods;
9.2.2. The Buyer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims against the Seller regarding the delivery of the goods to an inappropriate entity;
9.2.3. The Goods may be delivered by the Seller himself or by his authorized representative;
9.2.4. Delivery fee in Lithuania when choosing delivery:
to Omniva parcel machine: 2.99 EUR;
via Omniva courier service (except Neringa city): 4.99 EUR;
* Prices may change depending on partner offers currently in effect.
Delivery fee applies per order
Instead of delivery of goods, the Buyer can choose free collection of goods at www.pepperbrandstudio.lt collection points:
Vilnius, Outlet Park : Verkių g. 31C, 09108, I-VII 10:00 - 20:00;
Marijampolė : V. Kudirkos 3, I-VI 10:00 - 20:00, VII 10:00 - 19:00.
9.2.5. The Buyer will see the exact amount of the delivery fee before confirming the order. After confirming the order, the amount of the delivery fee will not be changed.
9.3. The Seller provides the delivery terms of the goods in the order payment window. Usually, in Lithuania, the goods are delivered within 1-3 days, but not later than within 30 days from the date of conclusion of the contract (unless the parties have agreed otherwise). The Seller undertakes to inform about changes in the delivery term, even if the Seller does not have the ordered goods. In all cases, the Seller undertakes to obtain the Buyer's consent to extend the delivery term. If the consumer does not agree to extend the contract term, he has the right to terminate the contract and recover the money paid as soon as possible.
9.4. The Seller is exempt from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the control of the Buyer.
9.5. Upon receipt of the goods, the Buyer must, together with the Seller or its authorized representative, check the condition of the shipment (whether the outer packaging is damaged) and sign the invoice, waybill or other document of transfer and acceptance of the shipment. Once the Buyer signs the invoice, waybill or other document of transfer and acceptance of the shipment, it is considered that the shipment has been transferred in proper condition.
Having noticed that the packaging of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this on the invoice, waybill or other document of transfer and acceptance of the shipment and, in the presence of the Seller or his representative, draw up a free-form report of the damage to the shipment. If the Buyer fails to perform these actions, the Seller is released from liability for damage to the goods, if the basis for such damage is not a manufacturing defect, and for discrepancies in the configuration of the goods, if these discrepancies can be determined by inspecting the exterior of the goods.
If the Buyer, upon receiving the shipment, notices a non-conformity of the goods, a manufacturing defect or other defects of the goods, he shall immediately (no later than within 24 hours from the receipt of the shipment) inform the Seller about this. If the complaint regarding the inadequate quality of the goods is confirmed and the Buyer returns the goods of inadequate quality, the Seller undertakes to refund the money for the goods as soon as possible, but no later than within 5 days, while covering the return costs.
Buyers who pick up their parcels from Omniva parcel machines and notice any discrepancies must immediately inform www.pepperbrandstudio.lt .
9.6. The characteristics of all goods sold are indicated in the description of each item. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
9.7. If the Buyer withdraws from the contract of sale of the goods, the Buyer shall be refunded all amounts paid by him, including the delivery costs paid by the Buyer. However, as provided for in Article 6.22811 of the Civil Code of the Republic of Lithuania, the Seller is not obliged to refund the consumer additional costs incurred due to the consumer clearly choosing a delivery method other than the cheapest (usual) one offered by the entrepreneur. Taking this into account, if the Buyer chose a delivery method other than the cheapest (usual) one offered by the entrepreneur, when returning a quality product, you will not be refunded additional costs incurred due to the fact that you chose a delivery method other than the cheapest one offered by the Seller.
10. Return of goods
10.1. Quality goods can be returned within 14 days from the date of receipt. Goods of inadequate quality or goods of quality whose shape, size, color, model or completeness the Buyer does not like, are exchanged or returned according to Retail Trade Rules, approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001 (as amended by Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014, hereinafter referred to as the Retail Trade Rules) and the provisions of the Civil Code.
10.2. In order to return the product(s), the Buyer must, in accordance with clause 11.1., fill out the online return form, which can be found in the "Return" section. If the return form is not filled out, the Seller will not be able to approve the return.
10.3. When returning goods, the following conditions must be met:
10.3.1. The returned product must be in its original, neat packaging (this point does not apply in the case of a returned product of poor quality);
10.3.2. The Product must be undamaged by the Buyer;
10.3.3. The product must be unused and in good condition: the label must be intact, the protective film must not be torn off, etc. (this point does not apply in the case of a returned product of poor quality);
10.3.4. The returned good quality product (within 14 days) must be in the same configuration as the one received by the Buyer (this clause does not apply in the case of a returned poor quality product);
10.3.5. When returning a product, it is necessary to provide a proof of purchase and a completed return form;
10.3.6. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for returning the goods have not been met;
10.3.7. Returning goods is free of charge in physical stores. The cost of returning goods through Omniva parcel machines is 2.00 Eur;
10.3.8. The return of goods is carried out in the manner determined by the Seller within 14 (fourteen) days from the date of receipt of the goods (this point does not apply in the event that the goods are of poor quality - they can be returned within 2 years from the date of delivery of the order if the order was placed online. If the goods were purchased in a physical store - the 2-year period is calculated from the date of purchase of the goods);
10.3.9 If a defective product is returned, the return is free of charge for the customer - these costs are covered by the Seller.
10.4. Return and exchange of goods of suitable quality is carried out in accordance with Article 6.22810 of the Civil Code;
10.5. Money for returned goods can be refunded in cash (when returning goods at www.pepperbrandstudio.lt product pickup points only if the order was paid for in this way). Money is refunded by bank transfer to the payer's bank account within 5 (five) business days from the delivery of the goods to the warehouse/physical store.
The Seller does not assume responsibility for any unfulfilled or delayed order for returned goods if the Buyer incorrectly provides the data required for the return.
10.6 P The buyer must notify the seller of any non-compliance with the quality requirements of the goods no later than three months from the date of discovery of the non-compliance.
11. Information exchange
11.1. The Seller informs the Buyer using the e-mail address provided in the registration form, and the Buyer may use all communication channels specified in the "CONTACTS" section of the online store www.pepperbrandstudio.lt website.
12. Responsibility
12.1. The Buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer provides inaccurate data in the registration form, the Seller is not liable for the consequences arising therefrom and acquires the right to claim compensation for direct losses incurred by the Buyer.
12.2. The Buyer is fully responsible for his/her actions taken after registering at the online store www.pepperbrandstudio.lt .
12.3. The Buyer is responsible for the security of his/her registration data. If a third party uses the registration data, he/she will be considered the Buyer.
12.4. The Seller is exempted from any liability in all cases where losses arise due to the Buyer not having read these Rules (although he was given such an opportunity), regardless of the Seller's recommendations and his obligations.
12.5. In the event of damage, the at-fault party shall compensate the other party for the losses incurred in accordance with the procedure and grounds established by the legal acts of the Republic of Lithuania.
13. Final provisions
13.1. www.pepperbrandstudio.lt reserves the right to suspend, supplement, change these Rules and other documents related to the Rules at its discretion. Additions or changes to the Rules come into force from the date of their publication (by informing about the changes by e-mail, newsletters, by posting information on the website www.pepperbrandstudio.lt ).
13.2. If the Buyer does not agree with the new version of the Rules, partial additions, amendments, the Buyer has the right to refuse them, provided that the Buyer loses the right to use the services of the online store.
13.3. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
13.4. The law of the Republic of Lithuania shall apply to relations arising under these Rules.
13.5. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
13.6. The Parties are exempted from the performance of their obligations under these Rules if they cannot be performed due to unforeseen circumstances beyond the control of the Parties, which include:
fire, explosion, storms and other natural disasters and forces of nature that prevent the fulfillment of the obligations assumed or cause delays in their fulfillment;
an event or circumstance beyond the control of the contracting party(ies) which prevents or delays the performance of the obligations assumed;
Actions by the government or authorities that prevent or delay the fulfillment of obligations assumed;
13.7. You can submit a request/complaint regarding a product purchased in our online store to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 852626751, on the website www.vvtat.lt, its territorial divisions in the counties – vvtat.lt/index.php?470187665) or fill out the request form on the ODR platform http://ec.europa.eu/odr/, but before that, as provided for by applicable legal acts, you must contact us.