Before purchasing, you can always ask for exact product measurements and other relevant questions, this way we will reduce the likelihood of returns and at the same time save nature. 🌳

Pick up and try on the goods for FREE in physical 🌶️ stores, and if it doesn't fit, you can immediately return it for free or exchange it for other new products that are not yet available in the e-store!

Vilnius Outlet Park: Verkių g. 31C

In Marijampolė, V. Kudirkos 3.

You can return faulty goods in Lithuania within 14 days from the date of delivery of the goods free of charge in physical stores or through an Omniva parcel machine (€2 will be deducted from the refund amount).

Goods free of charge You can return/exchange (10:00 - 19:00) at PEPPER physical stores:

In Vilnius Outlet Park: Verkių g. 31C (I-VII 10:00 - 20:00)

In Marijampolė V. Kudirkas 3. ( I-VII 10:00 - 19:00)

To exchange an item, return it and place a new order.

Return via parcel machine:

1. If you purchased online, please obtain a return code by completing the electronic return form (otherwise we will not be able to process your return).
2. Now, with the received return code, you can return the package at a convenient Omniva parcel machine (you will receive a parcel sticker at the parcel machine after entering the received code)
3. Select "Return shipment" from the main menu of the parcel terminal screen
4. Enter the return code for the package, print the sticker and stick it on.
5. Place the package in the parcel locker and close the door.

Returning goods through parcel lockers is the most convenient return method, as parcel lockers are open 24/7 and you can place the shipment at a time convenient for you.

The money will be refunded within 1-5 days from the date of receipt of the goods to the same account from which the payment was made.

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Returns Made Easy for Our International Customers!

At Brand Studio, we strive to ensure you love your purchase! If for any reason you need to return an item, we're here to help. You have 30 days from the date of receipt to return your product.

Here's How It Works:

1. Contact Us First: Before sending anything back, please reach out to us at pepper@brandstudio.lt . Our friendly team will guide you through the process and answer any questions you may have.

2. Ship It Back: Please note that return shipping costs are the responsibility of the customer. Ensure your item is securely packaged to avoid any damage during transit!

3. Timely Processing: Once we receive your return, our team will check that everything is in order, and we'll initiate your refund and you will get your tin within 1-5 days.

Remember, your satisfaction is our priority! We're grateful to have you as a part of our Brand Studio community. Happy shopping!